Shipping & Delivery
Where does my order get shipped from?
Most of the orders are shipped from our warehouse in UK, but we also have warehouses located in the US and Canada. Your order might be shipped from one of the three locations depending on the items you purchased.
How can I track my order?
After we send your order to the delivery company, we will send you a shipping confirmation email which will have a "Track Order" button. This will take you directly to the delivery website so you can follow the live tracking updates!
Help, I think my order is lost/hasn’t been delivered?
Do you think your order might be lost in transit? Although the delivery company quotes us 7-10 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. If this does happen, your tracking number may show a "delayed" delivery date.
If your order isn’t delivered within 20 days, please contact us and we can launch an investigation for you.
Can I change my shipping address?
Did you enter the wrong address? We can absolutely help change this for you! Provided your order has not shipped already, please send us the new address details and we can change this over for you as soon as possible.
If your order has been shipped, don’t panic! You can still redirect it via the tracking link we provide on your shipping confirmation email.
*Please note: We can only send your order to the address you provide to us - if you have provided an incorrect address, and the package is delivered there, we're unable to retrieve it, so please check your address carefully!
Why is my order delivered separately?
If your order consists of several different items, we tend to send them to you in more than one package due to the items being overweight for shipping. Sometimes, your order might consist of items made by different designers and suppliers, so we might ship them separately to you in that case as well.
Do you ship internationally?
Yes we do! We ship to most places around the world except for a few remote islands. In that case, please feel free to drop us an email at support@neonaboutiques.com and we might be able to figure things out for you.
Can you offer free shipping?
We offer free shipping on orders over $79.00 USD.
Are there any customs/import fees?
We do not pay for any extra fees such as customs/import fees, but we almost never hear from any customers about paying for extra customs/import fees.
Delivery Time
- Delivery Time=Processing Time+Shipping Time
- Delivery time may vary depending on the destination country/region.
- We provide a free, fast delivery service for all orders over $79 that are shipped to the US. All international orders will incur a small amount of shipping, which is reflected in the checkout.
- Different items have different processing times. You can check the processing time on the product page. After placing an order, you can check the order delivery information from the online order status page. We will also notify you through your registered email.
- We ship to the following countries or regions. (We do not provide delivery services to countries or regions not mentioned yet, so we hope for your understanding)
| Country/Region | Processing Time | Shipping Time | Shipping Fee |
| United States | 1-5 business days | 7-9 Business days | $8.99 |
| Canada | 1-5 business days | 6-10 Business days | $8.99 |
| Australia, New Zealand | 1-5 business days | 8-11 Business days | $8.99 |
| United Kingdom | 1-5 business days | 6-12 Business days | $8.99 |
| Germany, France | 1-5 business days | 6-12 Business days | $8.99 |
|
Other Countries： |
1-5 business days | 10-15 Business days | $8.99 |
Standard Shipping: 7-15 business days of shipping time, for remote areas, it may take up to 20 business days of shipping time.
Express Shipping: 1-4 business days of shipping time, for remote areas, it may take longer.
If you have any other questions, please contact our customer service at support@neonaboutiques.com