Refund policy

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to be eligible for a return. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@neonaboutiques.com. If your return is accepted, we'll send you the return shipping information as well as for instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@neonaboutiques.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.  

We need to remind you that customers shall be responsible for the return shipping costs.

All item(s) must be unworn and in the original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered will not qualify for a refund. The original shipping cost (if any) is non-refundable.
 
 
 
International Orders Return
International customers shall be responsible for the shipping cost, any duty, and tax. We can NOT refund any tax or duty charged by the customs border office.
 
 
Responsibility
Returned items are the responsibility of the customer until we receive them. Please make sure they're packed properly so as to avoid any damage in transit.
 
As the parcel remains your responsibility until it arrives, be sure to get proof of postage in case you need to contact us about your return. We are not responsible for any items that are returned to us by mistake.
 

Note that neonaboutiques is not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, refusal of shipment confirmation and incorrect consignee's information (such as order address, contact number, or consignee's name). In this case, we are unable to file a refund for you. If you find that your order information is wrong, please contact us at support@neonaboutiques.com with your order number and correct information as soon as possible.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.